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The chip should be present and there should be NO cuts or gashes on the micro-chip surface as this may render the cartridge unusable. If this does not correct the problem, remove the suspect cartridge(s) and carefully inspect the smart chip on the bottom of cartridge.
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“Cartridge Error” / “Unrecognized Cartridge”), then remove and reinstall ALL of the ink cartridges into the carriage. If the printer cannot recognize the ink cartridge (i.e. Additional alerts may be displayed the first time you go to print or copy – dismiss the alerts accordingly to resume normal print operations. In some cases you may have to scroll over using the arrow keys to dismiss the alerts. Press proceed/continue/accept/yes/OK to dismiss the prompt.
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Please refer to Abnormal Cartridge Errors below to rule out additional variables. ATTENTION: If you had a cartridge refilled and an “Unrecognized Cartridge” or “Replace Cartridge” error message ( Red X) appears you may need to return the suspect ink cartridge to the refill store to have the cartridge re-programmed (on the rare occasion, the cartridge chip may not get properly re-programmed).